Return Policy

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Returns and Refunds

At Authenticyrselle, we want you to be completely satisfied with your handmade cards and printed materials. If you are not happy with your purchase, please contact us within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned within 14 days of delivery
• Include original packaging if applicable
• Not be custom-made items that were personalized to your specifications

Custom Orders

Due to the personalized nature of custom-made handmade cards and printed materials, returns are generally not accepted unless there is a manufacturing defect or error on our part. Please review your order details carefully before confirming custom orders.

Return Process

To initiate a return:

1. Contact us at service@authenticyrselle.world or through our contact page within 14 days of delivery
2. Provide your order number and reason for return
3. We will provide return instructions and a return address
4. Ship the items back to us using a trackable shipping method

Refunds

Once we receive and inspect your returned items:

• We will process your refund within 5-7 business days
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Damaged or Defective Items

If you receive damaged or defective handmade cards or printed materials, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Contact Us

If you have questions about our Return Policy, please contact us at service@authenticyrselle.world or visit our contact page.